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| Describe employer, employee, and co-worker responsibilities. |
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| Demonstrate positive working relationships. |
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| Identify methods to resolve conflicts. |
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| Distinguish between positive and negative feedback; define and give examples of constructive criticism. |
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| Compare the advantages and disadvantages of unions and other employee organizations. |
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| Describe work ethics. |
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| Describe the importance of customer service. |
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| Identify strategies to use with a difficult customer. |
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| Describe racial, ethnic, and sex equity concerns. |
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| Developing problem-solving skills in the workplace. |
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| Identify teams in relation to the workplace. |
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| Describe general occupational safety practices and procedures. |
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| Managing risk in the workplace. |
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| Describe the role of government agencies in providing for a safe workplace. |
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| Describe the effect drug and alcohol abuse has on a job. |
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| Describe diversity and/or harassment. |
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